The locker network that doesn’t just store—it streamlines your workflow.
The Opportunity
Luxer One's solution excelled in managing parcel deliveries within private spaces, such as residential and commercial properties. However, adopting Luxer One’s smart locker systems often required a significant upfront investment for e-commerce, retail, and logistics brands—covering custom locker costs, distribution, and software development. This high barrier deterred many small-scale brands despite their clear interest.
To bridge this gap, Luxer One introduced Harbor Lockers, a subsidiary focused on delivering public, open-access locker systems tailored for broader, non-residential use. Recognizing the need for short-term, secure storage in high-traffic public spaces such as retail centers, transit hubs, and urban areas, Harbor Lockers offer self-service smart lockers that prioritize day-to-day personal storage over parcel delivery.
To bridge this gap, Luxer One introduced Harbor Lockers, a subsidiary focused on delivering public, open-access locker systems tailored for broader, non-residential use. Recognizing the need for short-term, secure storage in high-traffic public spaces such as retail centers, transit hubs, and urban areas, Harbor Lockers offer self-service smart lockers that prioritize day-to-day personal storage over parcel delivery.
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In collaboration with Harbor Lockers, we at Roro are pioneering innovative solutions to streamline onboarding for brands. These initiatives include:
- A growing network of Harbor Public Lockers that enables brands to conduct low-cost pilot phases.
- A generic white-label solution customizable to a brand’s requirements within just a week.
- An expanding developer ecosystem to simplify application development using the Harbor Lockers SDK and API.
- Strategic partnerships with development teams to support brands without in-house technical expertise.
Our Contribution
We’ve always believed that experimentation is the driving force behind innovation. The work we’ve done with Harbor Lockers over the years is a great example of this in action. For the renowned delivery giant UPS, we created a comprehensive C2B solution. This involved designing and developing an admin panel, a customer app, and a driver app, as well as implementing an App Clip to simplify the drop-off process.
August 2022
Initial proof-of-concept and feasibility of integrating Harbor Lockers' SDK within App Clips.
Nov 2022 to Dec 2022
UPS’ C2B solution
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Roro Solutions teamed up with Luxer on a pilot for one of the top U.S. retailers to tackle shoplifting, especially in California, where theft under $950 is treated as a misdemeanor. To protect high-value products, the retailer used locked compartments that required store assistants to manually unlock them with a key—a slow and cumbersome process.
LuxerOne proposed a tech-driven solution, and Roro quickly built a prototype in just 3–4 weeks. The app allows customers to scan a QR code near the locked products, alerting the store manager, who can verify the request via video surveillance. The compartments can then be unlocked either remotely through the smart locker network or manually by a store assistant.
LuxerOne proposed a tech-driven solution, and Roro quickly built a prototype in just 3–4 weeks. The app allows customers to scan a QR code near the locked products, alerting the store manager, who can verify the request via video surveillance. The compartments can then be unlocked either remotely through the smart locker network or manually by a store assistant.
Dec 2022 to Jan 2023
Configurable Figma board & White-Labelled Solution
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To facilitate rapid prototyping, we’ve developed a configurable Figma board and a white-labeled solution (Harbor App Builder) that integrates smoothly with Harbor Public Lockers. This interactive tool enables brands to experience the solution as a click-through prototype allowing brands to visualize and explore the solution before committing to full-scale development. The Harbor App Builder was created as an extension of the configurable Figma board, designed to simplify the process of testing the solution, between January to April of 2024.
Jan 2023 to Sept 2023
Figma based flowchart project
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We then worked on the Figma-based flowchart project which was a collaborative exercise between our UI/UX Design teams and the VP of Product at Harbor. The goal was to conceptualize how Harbor Lockers could serve as a solution across various businesses, sectors, and industries. The exercise explored the system’s flow, including Harbor Lockers, the client's backend, business users, and their interactions. This brainstorming session, which visualized different business models and domains, ultimately led to the creation of Harbor Pilot (demonstrated in the next few slides).
Sept 2023
Demo App for TechCrunch Disrupt
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Harbor created a custom drawer for the TechCrunch 2023 event, featuring lockers branded with logos. For instance, selecting Doordash in the app would unlock the corresponding Doordash-branded locker.
May 2024
ClearCaptions
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ClearCaptions provides phone captioning services to ensure you never miss a word during life’s important moments—all at no cost to you. To manage their product inventory, they rely on Harbor Lockers, where employees can conveniently drop off and pick up equipment while the system seamlessly tracks and organizes inventory in real time.
June 2024
Soles4souls
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Soles4Souls turns unwanted shoes and clothing into opportunities by repurposing them to provide relief, create jobs, and help individuals break the cycle of poverty. Roro Solutions developed a custom app for Soles4Souls, integrated with the Harbor Lockers network, enabling users to conveniently drop off and pick up shoes for those in need.
The Impact
The solutions developed by Roro Solutions for Harbor Lockers delivered measurable results that transformed their operations and customer experience:
- 20% Reduction in Customer Acquisition Costs: Our solutions helped Harbor Lockers attract and retain customers more efficiently, significantly lowering acquisition costs.
- 40% Increase in Customer Satisfaction: The introduction of App Clips across multiple applications simplified user interactions, resulting in a substantial boost in customer satisfaction ratings.
- Improved Net Promoter Score (NPS): With a leap from 55 to 70, the NPS improvement reflects enhanced customer loyalty and positive user experiences driven by our tailored solutions.
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We’ve been working with the Harbor Lockers since August 2022, and that speaks volumes about the kind of relationships we build—long-lasting and rooted in trust. Over the years, our partnership has been all about innovation and collaboration, fueled by a deep understanding of Harbor Locker’s vision.
From building a white-labelled solution to simplifying workflows with Figma based flowcharts, to building the demo app, to working on integrations with organisations like ClearCaptions and Soles4Souls, we’ve been redefining what’s possible in locker tech.
It’s been an incredible journey of turning bold ideas into indispensable tools, helping Harbor Lockers stay ahead of the curve. Together, we’ve shown how technology and logistics can work hand in hand to create something remarkable.